Return Policy - 30 Days
At Ryan Custom Signs, we are committed to providing our customers with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.
30-Day Return Window: You have 30 days from the date of purchase to return eligible items. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility Criteria: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the receipt or proof of purchase.
Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
Return Process: To initiate a return, please contact, Ryan, our customer service team. Ryan will guide you through the return process and provide you with a Return Authorization (RA) number.
Please do not send your purchase back to the manufacturer.
Return Shipping: Customers are responsible for the cost of return shipping, unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received.
Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment method.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us Ryan.
Exchanges: If you need to exchange an item, please contact our customer service team, Ryan, for assistance.
Contact Information: If you have any questions about our return policy, please contact Ryan.
Thank you for choosing Ryan's Custom Signs. We appreciate your business and strive to make your shopping experience enjoyable.